Privacy & Return Policy
Please send returns to:
Juni & Hawthorne
7216 Colonial Lake Dr.
Riverview, FL 33578
Returns after 30 days will be issued a store credit. No returns will be accepted after 90 days.
Damages must be reported within 30 days to receive a refund or replacement
Clearance items are final sale only and do not apply to this return policy.
Refunds will be issued for the full purchase price minus shipping costs.
Updated 2019
How long does it take for Juni & Hawthorne Apothecary to ship my order?
We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 2 business days. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email.
Customer Pickup:
If possible please give us at least 2 day advance notice before picking up your order; pick up available at markets. Special orders and custom blends are available but may take longer depending on seasonal availability.
Shipping Rates:
At Juni & Hawthorne Apothecary all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. We use standard USPS 2 day Priority Mail.
International Shipping:
Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.
When will I get my shipment?
We are located in Florida. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents.
Where does my order ship from?
All Juni & Hawthorne Apothecary orders ship from our facility in Riverview, FL. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Juni & Hawthorne Apothecary direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer. Be sure to tell your friends and family about Juni & Hawthorne Apothecary's amazing value on products and shipping!
Changes to Our Shipping Policy
We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.
Hazardous Shipping Information for Oils
Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C) or less are considered hazardous materials (Class 3 Flammable Liquids).
Flammable Liquids with a flash point at or above 38 degrees Celsius (°C) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.
Any item designated as a hazardous material may incur higher shipping costs and longer shipping times.
Sodium Hydroxide (LYE) Shipping Policy:
Due to government restrictions we are unable to ship this product anywhere outside of the continental United States that requires water or air transport. Also, if an order contains a large quantity of Lye the order must be split up into separate boxes weighing 8lbs each due to shipping regulations which will lead to additional shipping charges. Lye can only be shipped ground which means we are unable to expedite any order containing Lye.
This privacy notice discloses the privacy practices for jhapothecary.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 312-925-9288 or via email jhapothecary@gmail.com.